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PRIVACY POLICY

Information about the company processing your personal data:

Item Details
Company name 17 Sirakovi JSC
UIC / BULSTAT 202732346
Registered address Kardzhali, 47 Bulgaria Blvd., T&R Center “Orpheus”, office 38
Correspondence address Kardzhali, 47 Bulgaria Blvd., T&R Center “Orpheus”, office 38
Phone +359 877 804848
Email [email protected]
Website www.glavatarski-han.com

Information about the competent supervisory authority for personal data protection

Item Details
Name Commission for Personal Data Protection
Address 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria
Correspondence address 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria
Phone +359 2 915 3518
Website www.cpdp.bg

This Privacy Policy applies to the website of Glavatarski han Hotel Complex (www.glavatarski-han.com). It covers the processing of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “Regulation”).

For the purposes of the General Data Protection Regulation, we act as a DATA CONTROLLER, and any inquiries regarding the processing of your personal data should be addressed to: [email protected], phone: +359 877804848.

By using this website, you agree to this Privacy Policy.

Glavatarski-han.com (17 Sirakovi JSC) respects your right to personal data protection and strives to safeguard it. The information below describes how we collect and use your personal data.

Accommodation in the hotel is carried out upon presentation of identification documents confirming the identity of guests. The provided data is protected in accordance with applicable data protection laws and is processed solely for compliance with the requirements of the Tourism Act.

This information will be used only in relation to reservations made and will not be disclosed for any other purposes.

Glavatarski han Hotel Complex has the right to collect and use information about its users when they make a reservation.

The information through which a user of www.glavatarski-han.com can be identified may include name, surname, address, phone number, email address, and any other information provided during the reservation process or when using the services of Glavatarski han Hotel Complex.

Glavatarski han Hotel Complex guarantees the confidentiality of users’ personal data and declares that it will not be used for purposes other than:

  • contacting the user regarding reservation details and payment methods
  • issuing invoices
  • assistance with reservation completion
  • providing information about prices or services
  • providing services and support
  • notifying about new services or products
  • providing personalized promotional offers, etc.

The hotel undertakes due care to protect user information obtained through the website www.glavatarski-han.com, except in cases of force majeure or accidental events.

In the reservation form, mandatory and voluntary fields are clearly indicated, as well as the consequences of refusal to provide data. By accepting the General Terms and Conditions, the user agrees that their data will be processed accordingly.

These restrictions do not apply in cases where the user has engaged in unlawful actions or violated the rights of third parties. In such cases, the hotel may provide personal data to competent authorities in accordance with applicable law.

The hotel undertakes not to disclose personal information to third parties, except when:

  • explicit consent has been given by the user
  • required by competent state authorities under the law
  • in other cases provided by law

Information we collect

We collect personal data only when you provide it directly: email address, name and surname, and phone number, submitted voluntarily for the purpose of making an online reservation.

We may also use analytical and statistical tools to monitor website usage, including (but not limited to): traffic data, location data, web logs, and other communication data that does not personally identify you.


Use of your information

We process and store your personal data in accordance with the Regulation. The information is used solely to provide services and fulfill contractual obligations to you.


Disclosure of your information

If you do not wish your data to be used, you may withdraw your consent at any time by contacting us.

We do not share personally identifiable data with third parties.


Control over your data

You may withdraw or modify your consent at any time by contacting us via the provided contact details.


Where we store and transfer your data

Your data is stored exclusively on our servers and only for the purpose of processing your reservation.

We do not transfer your data to third parties and do not use cloud services.

We may process or disclose your data only when required by law.

You may request deletion of your data at any time.


Security

Internet and email transmissions are not completely secure. While we take all reasonable measures to protect your data, we cannot guarantee absolute security during transmission. Once received, we apply strict procedures and security measures.


Third-party links

Our website may contain links to third-party websites. These sites have their own privacy policies, for which we are not responsible.


Cookies

The website uses cookies to collect information about usage and provide statistical data. Cookies do not personally identify users.

You may disable cookies through your browser settings.


Your rights as a data subject

Right of access

You may request confirmation whether we process your personal data and obtain access to it. A copy may be provided electronically or in another suitable form. The first request is free of charge; repeated or excessive requests may be subject to a fee.

Right to rectification

You may request correction or completion of inaccurate or incomplete data.

Right to erasure (“right to be forgotten”)

You may request deletion of your personal data under certain conditions, including withdrawal of consent or unlawful processing.

We are not obliged to delete data when required for legal compliance, public interest, or legal claims.

To exercise this right, you must submit a request via email and verify your identity. Data may be deleted after completion of any ongoing reservations or legal obligations.

We do not delete data that we are legally required to retain.